In an effort to understand the total user experience I’ve taken time out during recent field studies in emerging markets to explore local repair cultures. The journey has taken me to cities such as Chengdu, Delhi, Ulan Bataar, Ho Chi Minh and Lhasa with recent brief stopovers in Kampala and Soweto.
Jan Chipchase shares his findings from a recent study of repair cultures which have emerged within the mobile phone market ecosystem. As always Jan uses photos to great effect in telling his story. The ingenuity of people to create innovative localised support mechanisms never ceases to amaze me in my travels.